Refund policy

Return Policy

Due to the perishable nature of wine, all wine sales are final and non-returnable. We are unable to accept returns for wine ordered in error.

However, we stand behind the quality of our products. If you receive a bottle that is damaged, corked, or otherwise flawed, we will gladly offer a refund or replacement. To initiate a return:

• Please retain and return the unfinished portion of the affected bottle.

• Contact us at lsnyder@vinonorte.com to arrange for return shipping and provide details of the issue.

Once we receive the returned item, we will issue a refund or, if preferred and available, send a replacement. If the original shipment was damaged or flawed, we will also refund any shipping and handling charges.

For any questions or assistance with returns, please reach out to lsnyder@vinonorte.com.